From: Alan Horkan (horkana_at_maths.tcd.ie)
Date: Sun Mar 07 2004 - 16:03:38 EST
On Sun, 7 Mar 2004, Mark Gilbert wrote:
> Date: Sun, 07 Mar 2004 15:30:27 -0500
> From: Mark Gilbert <mg_abimail_at_yahoo.com>
> To: abiword-user_at_abisource.com
> Subject: To my beloved AbiUsers (a brief, generic statement about bug filing)
>
> "If in doubt, file it."
>
> What do I mean?
> We prefer that you file against the most current version(s) possible,
> but if your version is just a little out of date and you cant update
> right now, go ahead and file it. You can always update it later. The
> worst that can happen is we think that it's been fixed in a later
> version and tell you so. Better to have the possible bug on record than
> for it to go on undiscovered and untreated.
> We prefer that you search for prior bug reports that may be the same bug
> as yours and add to those if applicable rather than file duplicate bug
> reports, but if in doubt, file it. The worst that can happen is we mark
> it a dup and add your information to the older entry. Better to have
> the possible bug on record twice than for it to be overlooked entirely.
> We prefer that you help us by localizing test cases to the smallest
> amount of steps and the most minimal of example documents possible, but
> if you don't have the time right now, or you don't know how to localize
> the bug, file it. The worst that can happen is that we spend a little
> time trying to differentiate your bug, or some qa helper comes along
> later and comments with a localized variant of the test case, or a
> developer gets upset and throws things (just kidding!). Better to have
> an overly verbose bug on record than to just let it slip through the
> cracks.
> And as always, no matter how many times we developers and qa screeners
> get on your case about proper bug filing etiquette, or how picky about
> the bug reports we seem to be, we are VERY grateful for your
> contribution, and we would much rather have your imperfect bug reports
> than no reports at all. To take from Zen, we're torn between saying
> "D'oh!" and "Ooh, users!"
Me too!
+1
hear, hear!
I agree with Mark entirely.
It is hard not to take it personally when your bug reports get closed as
invalid or wontfix (because it happens to me too) but we really do
appreciate you going to the effort of filing bug reports.
My spelling and grammar nitpicking can safely be ignored too but I really
do appreciate when people dont crosspost, do use informative subject lines
and tell the developers how much Abiword rocks.
Sincerely
Alan Horkan
http://advogato.org/person/AlanHorkan/
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